Scenario
A customer has identified a transaction on their card that they are suspicious of.
They would like more information about it.
Approach
Design the lookup and information availability of the transaction to be the same on the customer support call center as it is in the customer’s web application.
This way the customer and customer support people are always looking at the same picture, and once high frequency support scenarios are identified the technology for mitigating it can be incorporated into both tools via one architectural approach.
